RaraMart guarantee covers both the delivery on time and the condition of your items. If both are unsatisfactory, you can report the problem to us and RaraMart will determine if you are eligible for a refund. Based on mutual udnerstanding, delay delivery will be addressed; sometimes the external conditions or factors may play role to delay it for instance custom clearance delay, natural disaster and so on. In such case RaraMart will not be responsible for the compensation.
Warranty period may vary based on items.
Are all returns free? How often can you return something?
Here are the details of the RaraMart return policy:
– You have 5 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product.
– Customer has to pay for return shipping, if he want to return it without any reason or problem with the product and also customer need to pay 20% of the price for processing compensation.
Return policy does NOT apply to international shipping.
Do I Have to Pay Return Shipping Charges?
If items are deffective, you typically won’t have to pay return shipping charges.
Your chances of success of return rise greatly if you’re a regular customer (at least 10 order per month) free of charge.
What if the Item is Opened or Used?
Doesn’t matter. If the item had been opened or used RaraMart’ll take it back within 5 days. Plus, they’ll pay for the return shipping charges if the item is defective.
Do You Need a Reason to Return an Item?
Yes, you need to state a reason. It could be you just don’t need or want the item and that’s perfectly acceptable.
You’ll be asked if it’s broken or the wrong item, but you’re under no obligation to answer.
What About Holiday Orders?
During holidays time of return or delivery will take longer.